Do you accept returns or refunds?
Because every piece is made by hand or created in small batches, I'm not able to offer returns, exchanges, or refunds. If your order arrives damaged or something isn't right, reach out within 3 days of delivery and I'll make it right.
Can I change or cancel my order?
Reach out as soon as possible. I can usually adjust or cancel an order before I've started making it, typically within 24 hours. Once your piece has been cut or engraved, I'm not able to change it, since personalized work can't be resold.
Will I see a proof before you make it?
For custom signage and personalized pieces, yes. I'll email you a proof to approve before anything is cut or engraved. Please check spelling, dates, and names carefully, as pieces are made exactly as approved.
How long does it take to process my order?
- Ready to Ship items: In stock and finished. These usually ship or are ready for pickup within 1 to 3 business days.
- Made to order items: Typically 5 to 7 business days.
- Custom or bulk orders: Depends on order size and whether I need to bring in extra materials. I'll give you a timeline when we chat.
Need it faster?
I know some moments can't wait. Reach out before ordering and I'll let you know what's possible. Rush turnaround is often available for an additional fee, depending on my current queue.
Do you offer free shipping?
Yes. Orders over $200 ship free. The one exception is very heavy orders. If a package weighs more than 10 lbs, I pass along exactly what the carrier charges me and never a penny more.
Do you offer local pickup or delivery?
- Pickup: Always free in West Chester, PA. You'll get an email with pickup details when your order is ready.
- Delivery: Free local delivery within 6 miles of West Chester on orders over $60.
Do you ship outside the U.S.?
Not yet. I currently ship within the United States only. I would love to expand someday, but international shipping costs are high! =(
Do you take wholesale or bulk orders?
Yes! I work with local shops, realtors, and event hosts. Volume pricing is available. Visit the Wholesale page or reach out directly (@thehappynotice@gmail.com).
Thank you for supporting my small business. Your business means so much to me.